If There Is a Difference Between the Firm's Perceptions of Customers

question 74

Multiple Choice

If there is a difference between the firm's perceptions of customers' expectations and the service standards the firm has set, a ________ gap exists.

• A)seniority
• B)knowledge
• C)standards
• D)delivery
• E)communication

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Definitions:

Behavior

The actions or reactions of an organism or system, often in response to its environment.

Family Therapy

The treatment of a family unit as a whole, in which the main focus is on family dynamics and communication.

School Problems

Issues or difficulties faced by students in the educational setting that can impact their learning and overall well-being.

Family Pathology

Dysfunctional familial behaviors and patterns that adversely affect its members, often passed down through generations.