One of the Reasons Service Failures Need to Be Addressed

question 109

Multiple Choice

One of the reasons service failures need to be addressed quickly is to

• A)minimize the zone of tolerance.
• B)increase empowerment zones.
• C)avoid negative word of mouth from upset customers.
• D)avoid a situational ethics conflict.
• E)keep management from finding out what happened.

Know the components of different steering assemblies.

Understand the connections between steering components and their impact on vehicle handling.

Understand the importance of correct ride height and its impact on vehicle stability.

Identify common suspension components and their related noises.

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Definitions:

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A legal judgment where an individual is determined to have committed a crime as charged in a court of law.

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The act or potential to increase one's income or financial gain.

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The cognitive bias that allows one positive characteristic of an individual to positively influence one's overall perception of them.

Attractive Babies

Infants perceived as physically appealing, often eliciting positive social responses and caretaking behaviors from others.