One Afternoon, the Clerk at the Customer Service Desk of a Large

question 22

Multiple Choice

One afternoon, the clerk at the customer service desk of a large retail store got bored and started stating different return policies to each customer. Customers waiting in line and overhearing the different policies would probably feel that the store's handling of returns lacked

• A)procedural fairness.
• B)variability.
• C)organizational fairness.
• D)intangibility.
• E)explanatory fairness.

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Definitions:

Misappropriation

The intentional, illegal use of another's funds or property for one's personal use.

Dishonest Employees

Workers who engage in fraudulent or unethical behavior, potentially harming their employer financially or reputationally.

Fraudulent Activity

An illegal act involving the intentional deception or misrepresentation that an individual or entity makes to gain a benefit or advantage.

Debit Memorandum

A document or entry recorded by an entity that decreases a balance in another's account, typically used in adjustments between businesses.