Examlex
How can services marketers use customer complaints to better understand customer expectations?
Legitimate Power
The authority derived from a position or role within an organization, granting the power to make decisions and command obedience.
Networking Power
The influence and advantage gained through forming and maintaining valuable professional relationships or networks.
Servant Leadership
A leadership philosophy where the leader's primary goal is to serve others, prioritizing the well-being and development of their team members.
Manipulation
The act of controlling or influencing someone or something in a clever or unscrupulous way.
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