After the Previous Sales Representative in His Territory Infuriated an Important

question 85

Multiple Choice

After the previous sales representative in his territory infuriated an important customer,Benjamin visited the customer once a month,never asking for business but hoping to rebuild trust through listening and expressing concern.Finally,after more than two years,the customer gave Benjamin an order.Benjamin was providing the important marketing function of

• A) advising production on how much product to make.
• B) alerting the logistics department when to ship products.
• C) engaging customers and developing long-term relationships.
• D) identifying opportunities to expand.
• E) synthesizing and interpreting sales, accounting, and customer-profile data.

Utilize various techniques for concluding a presentation effectively.

Implement strategies to make language in presentations memorable.

Address challenges in vocalizing and adjust according to audience needs.

Understand the concept of social loafing and conditions that influence it.