When Johnson & Johnson Removed All Tylenol from the Shelves

question 29

Multiple Choice

When Johnson & Johnson removed all Tylenol from the shelves after some containers were tampered with,poisoning and killing seven people,the company

• A) sacrificed short-term profits for long-term credibility.
• B) was forced to do so following extensive consumer outcry.
• C) was ordered to do so by the Food and Drug Administration.
• D) felt that nothing could stop Tylenol from losing most of its customers.
• E) developed plans to sell the returned Tylenol bottles in less developed countries.

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Definitions:

Innovation

The act or process of introducing new ideas, devices, or methods, aiming to enhance processes, products, or services.

Performance Appraisal

A systematic evaluation of an employee's work performance and productivity to understand their abilities for further growth and development.

Horizontal Communication

The exchange of information, ideas, or feedback between individuals or groups at the same level in an organization.

Downward Communication

The flow of information from higher levels in an organizational hierarchy to lower levels, often related to directives, goals, or performance feedback.