One of All Army Credit Union's Customers Complained to the Home

question 92

Multiple Choice

One of All Army Credit Union's customers complained to the home office about huge fees assessed to his account that were not mentioned when he opened the account.The manager of All Army Credit Union should begin handling the situation by:

• A) assess whether or not the organization has a strong ethical climate.
• B) determine what explicit rules exist for governing the firm's transactions.
• C) review the current code of ethics to see if it is explicit enough.
• D) determine an appropriate punishment for the staff member who generated the fees.
• E) all of these.

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