While It Is Relatively Easy to Offer Customers Internet Options

question 122

Multiple Choice

While it is relatively easy to offer customers Internet options like a FAQ page and an e-mail address to answer questions, some companies are using an interactive approach to address customers' questions while they are visiting the websites. These firms are using ________ to provide the customer with enhanced customer service.

• A)vendor-managed inventory
• B)web videos
• C)online chats
• D)EDI
• E)online games

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Definitions:

Fiscal Policy

Government policies related to taxation and spending that are used to influence a country's economic conditions.

Private Spending

Expenditures made by individuals, households, and businesses in the private sector, excluding government spending.

Monetary Policy

Economic strategies and decisions made by a central bank or government agency regarding the supply of money and levels of interest rates in an economy.

Fiscal Policy

Governmental policies concerning taxing and spending that are intended to influence economic conditions, including aggregate demand, inflation, and unemployment.