Steven Managed an Auto Parts Store in the 1990s

question 9

Multiple Choice

Steven managed an auto parts store in the 1990s.At that time,stockouts-failure to have the parts auto mechanics needed to do their work that day-increased the likelihood of the mechanics becoming customers of competing auto supply stores.To avoid this problem and keep his business customers,Steven most likely

• A) canceled orders and shifted the business to competitors.
• B) increased promotional outlays to overcome customer dissatisfaction.
• C) used exclusive geographic territories to reduce supply chain inefficiencies.
• D) stockpiled inventory, adding to the cost of providing auto parts.
• E) returned to traditional distribution center logistics.

---

Definitions:

DSM-5

stands for the Diagnostic and Statistical Manual of Mental Disorders, Fifth Edition, which is a widely used system for classifying and diagnosing mental disorders.

Antagonism

One of five trait domains associated with personality disorders in the DSM-5, it is characterized by deceitfulness, grandiosity, callousness, and manipulativeness.

Criticism

The expression of disapproval of someone or something based on perceived faults or mistakes.

Contempt

An intense feeling of disdain or scorn for someone or something considered to be inferior or worthless.