Which Service Gap Is the Ritz-Carlton Hotel Trying to Address

question 10

Multiple Choice

Which service gap is the Ritz-Carlton Hotel trying to address when it takes time and spends up to $1700 to train a new employee?

• A)Standards gap
• B)Knowledge gap
• C)Performance gap
• D)Communication gap
• E)None of these

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Definitions:

Variable Ratio

A reinforcement schedule in operant conditioning where a response is reinforced after an unpredictable number of responses, enhancing its effectivity.

Fixed Ratio

A schedule of reinforcement where a response is reinforced only after a specified number of responses, often used in behavior modification programs.

Variable Interval

A reinforcement schedule in which the reinforcement is provided after a variable and unpredictable amount of time has passed following a behavior.

Fixed Interval

In operant conditioning, a schedule of reinforcement where the first response after a specified amount of time has elapsed is rewarded.