Martha Had Several Unpleasant Experiences Trying to Find the Merchandise

question 103

Multiple Choice

Martha had several unpleasant experiences trying to find the merchandise she needed at a large lumber yard and hardware store. The employees-when she could find them-rarely seemed to know where anything was outside of their own departments. But on her most recent visit, she was pleasantly surprised to find that the store had installed kiosks where she could get directions quickly and accurately. The store had found a technological solution to the services marketing issue of

• A) intangibility.
• B) part-time employees.
• C) perishability.
• D) inseparability.
• E) variability.

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Definitions:

Payroll Taxes

Payroll taxes are levied on either employers or employees, typically based on a percentage of the wages paid by employers to their workers.

Income Tax Schedule

A chart or table used by taxpayers to determine their tax rate based on income levels, as specified by tax law.

Average Tax Rate

The percentage of income that is paid to the government as tax, calculated by dividing the total tax amount by the total income.

Payroll Taxes

Taxes imposed on employers and employees, calculated as a percentage of the salaries that employers pay their staff.