If There Is a Difference Between the Actual Service Provided

question 64

Multiple Choice

If there is a difference between the actual service provided to customers and the service the firm has promoted,a __________ gap exists.

• A) seniority
• B) knowledge
• C) standards
• D) delivery
• E) communication

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Definitions:

Johari Window

An introspective tool that helps individuals and groups enhance communication and relationships by classifying knowledge of oneself and others into public, private, blind, and undiscovered quadrants.

Micromanages

A management style where a leader closely observes or controls the work of their subordinates or employees excessively.

Non-threatening

Describes an approach or behavior that is perceived as safe, inviting, and without any intention of causing harm or fear.

Co-workers

Individuals who work in the same organization or on the same team, sharing responsibilities and collaborating on projects.