An Excellent,inexpensive,and Readily Accessible Method for Assessing Customers' Service Expectations

question 51

Multiple Choice

An excellent,inexpensive,and readily accessible method for assessing customers' service expectations is:

• A) customer complaints.
• B) syndicated data services.
• C) employee empowerment programs.
• D) distributive fairness analysis.
• E) all of these.

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Definitions:

Hostage Taker

An individual who captures and holds others against their will, typically to achieve certain demands or goals.

Fatigued

The state of being very tired either physically or mentally.

Accommodation

A modification or adjustment to a job, environment, or the way things are usually done to enable individuals with disabilities to have equal opportunities.

Psychological Toll

The psychological toll refers to the mental and emotional burden or strain experienced as a result of stressful, traumatic, or challenging situations.