What Is the Problem Associated with Service Quality Standards Such

question 66

Multiple Choice

What is the problem associated with service quality standards such as "be nice" or "do what the customers want"?

• A)They create low expectations.
• B)They are not specific.
• C)They do not allow for the voice-of-customer process.
• D)Most employees are unwilling to do what customers want.
• E)They create a delivery gap.

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Definitions:

Morbidly Obese

A classification of obesity where an individual has a Body Mass Index (BMI) of 40 or higher, indicating high risk of health complications.

Death Rates

A measure of the frequency of death in a specific population, typically expressed per 1000 or 100,000 persons per year.

Demographic Trends

Patterns or changes in the characteristics of a population over time, such as age, race, or income.

Obese

Obese describes a condition marked by excessive body fat, which can significantly raise the risk of various health issues such as heart disease, diabetes, and high blood pressure.