Effective Service Recovery Entails All of the Following EXCEPT

question 91

Multiple Choice

Effective service recovery entails all of the following EXCEPT

• A) listening to the customer.
• B) estimating the damage.
• C) providing a fair solution.
• D) resolving the problem quickly.
• E) all of these are effective service recovery techniques.

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Definitions:

International Finance Corporation

A member of the World Bank Group, the IFC focuses on the private sector in developing countries, providing investment, advice, and asset management services to encourage economic development.

Private Enterprises

Businesses owned by individuals or groups, not by the state, operating for profit in a free market.

Loans

Borrowed sums of money that are expected to be paid back with interest.