When John Checked into His Orlando Hotel, the Front Desk

question 140

Multiple Choice

When John checked into his Orlando hotel, the front desk clerk informed John that his room would not be ready for another twenty minutes. John decided he didn't mind waiting, because he had arrived well ahead of the standard check-in time. John didn't mind waiting twenty minutes because this wait fell within his __________, the area between his expectations regarding desired service and the minimum level of service he will accept.

• A) zone of tolerance
• B) delivery gap
• C) zone of intolerance
• D) service gap
• E) patience zone

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Definitions:

Aphasic

Pertaining to aphasia, a condition characterized by the loss of the ability to understand or express speech, caused by brain damage.

Apraxic

Refers to the impairment in the ability to perform movements or gestures, despite having the physical ability to do so, usually due to brain damage.

Posterior Lesions

Damage or abnormalities found on the back part of an organ or the body, often referring to areas in the brain or spinal cord.

Temporal Lesions

Describes damage or abnormalities in the temporal lobes of the brain, which can affect memory, understanding language, and processing sensory input.