David's Firm Had Grown Steadily and the Products and Systems

question 69

Multiple Choice

David's firm had grown steadily and the products and systems had become more and more complicated. He had been a star representative and had personally serviced and developed all his accounts. In the past year or so, David and his sales colleagues have been changing their approach due to the sales growth and increasing product complexity. Customer relationships are now being handled more and more by __________, which is typical of firms experiencing this kind of growth.

• A) manufacturer's representatives
• B) brokers
• C) sales administrators
• D) junior sales reps
• E) selling teams

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Definitions:

Nonverbal Messages

Communication conveyed through means other than words, such as body language, facial expressions, and tone of voice, which can significantly impact message interpretation.

Electronic Media

Platforms or channels that use electronic technology for the broadcasting or distribution of information, including television, radio, and internet services.

Written Words

The representation of language in a textual form through the use of a writing system.

Spoken Words

Oral communication or verbal expressions used for conveying messages, sharing information, or articulating ideas.