Examlex
__________ is any interference in the IMC process.
Interactional Fairness
The perceived fairness of the interpersonal treatment people receive as decisions are made, including respect, dignity, and sensitivity.
Discrepancy Theory
A concept suggesting that dissatisfaction arises when there is a gap between one's desires and reality, influencing motivation and emotion.
Cognitive Demands
Refers to the mental effort required to perform a task, including problem-solving, decision-making, and processing information.
Emotional Labour
Managing one's emotions and how they are expressed in order to satisfy the emotional needs of a specific job.
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