The Building Blocks of Service Quality Are Reliability, Responsiveness, Assurance

question 91

True/False

The building blocks of service quality are reliability, responsiveness, assurance, empathy, and tangibles.

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Definitions:

Transformational Leadership

A leadership approach that creates significant change in the life of people and organizations by inspiring followers to transcend their own self-interests for the good of the group or organization.

Emotional Intelligence

The ability to recognize, understand, and manage one's own emotions and those of others to improve interpersonal communication and relationships.

Competency Perspective

This approach focuses on identifying and developing the essential skills, knowledge, abilities, and behaviors required for effective job performance in a particular role.

Leadership Performance

The effectiveness with which a leader directs and influences the behavior of others towards achieving specific objectives.