An Excellent, Inexpensive, and Readily Accessible Method for Assessing Customers

question 85

Multiple Choice

An excellent, inexpensive, and readily accessible method for assessing customers' service expectations is

• A)customer complaints.
• B)syndicated data services.
• C)employee empowerment programs.
• D)distributive fairness analysis.
• E)management by objective programs.

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Definitions:

Trajectories

Paths or courses of development or change over time within a particular area or aspect.

Real-world Replica

A highly accurate model or simulation that aims to reflect the complexity and dynamics of real-life scenarios or environments.

Physics

The branch of science concerned with the nature and properties of matter and energy, including mechanics, heat, light, and other radiation, sound, electricity, magnetism, and the structure of atoms.

Engineering Principles

Fundamental guidelines that inform and support the problem-solving, design, and development processes within various fields of engineering.