Using Technology and ________ Are Two Ways a Delivery Gap

question 10

Multiple Choice

Using technology and ________ are two ways a delivery gap can be reduced in size.

• A)empowering employees
• B)variability analysis
• C)voice-of-customer analysis
• D)zone of tolerance analysis
• E)public relations

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Definitions:

Organism

A living individual biological entity capable of growing, reproducing, reacting to external stimuli, and, in many cases, moving.

Oedipus Complex

A theory in psychoanalytic psychology that describes a child's feelings of desire for the opposite-sex parent and jealousy towards the same-sex parent.

Cardinal Trait

A personality attribute that dominates and shapes an individual's behavior in most situations.

Central

Principal or highly important; this term can relate to main functions, locations, or processes within various fields.