Service Employees on the Front Line Often Face Difficulties When

question 51

Multiple Choice

Service employees on the front line often face difficulties when dealing with customers.Marketing managers can help address these difficulties by

• A) providing emotional support to service providers.
• B) making sure service providers have the tools they need to do their jobs.
• C) ensuring conflicting organizational goals are resolved before the conflicts reach the front line employees.
• D) providing rewards for excellent service.
• E) All of these.