When Travelers Are Bumped from Overbooked Flights, They Are Frequently

question 116

Multiple Choice

When travelers are bumped from overbooked flights, they are frequently offered vouchers good for future travel. The dollar value of the voucher is the airline's estimate of

• A)perishable value.
• B)distributive fairness.
• C)empowerment.
• D)procedural justice.
• E)the size of the knowledge gap.

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Definitions:

Mutual Trust

A psychological state comprising the intention to accept vulnerability based on positive expectations of the intentions or behavior of another.

Respect

A feeling of deep admiration for someone or something elicited by their abilities, qualities, or achievements.

Power Distance

A cultural dimension that describes the extent to which individuals within a society accept and expect power to be distributed unequally.

GLOBE Model

A research framework that examines the impact of culture on leadership effectiveness and organizational practices across the world.