Garrett Was Impressed with the Service He Received at a Local

question 69

Essay

Garrett was impressed with the service he received at a local wine store.He thought the salesperson was attentive and knowledgeable.His friend Juanita,who was with him and is very knowledgeable about wine,thought the salesperson was pushy and not well informed.What does this example suggest about customers' service expectations?

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Definitions:

Defense of Marriage Act

A U.S. federal law enacted in 1996 that allowed states to refuse to recognize same-sex marriages granted under the laws of other states, declared unconstitutional in part by the Supreme Court in 2013.

Contract with America

A document released by the United States Republican Party during the 1994 congressional election campaign, outlining the party's legislative agenda meant to reform the federal government.

Globalization

The process of interaction and integration among people, companies, and governments worldwide, often driven by international trade and investment and aided by information technology.

Multiculturalism

The practice or policy of recognizing, respecting, and potentially celebrating the cultural differences and diversity within a society or institution.