When Ron Complained to His Bank About the Unprofessional Behavior

question 93

Multiple Choice

When Ron complained to his bank about the unprofessional behavior of one teller,the branch manager added a code into his accounts alerting all tellers that Ron was a valued customer and to provide whatever service he requests.The branch management included Ron in its __________ segmentation.

• A) benefit
• B) geodemographic
• C) psychographic
• D) loyalty
• E) geographic

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Definitions:

Direct Materials Cost

The cost of raw materials and components used directly in the manufacturing of a product.

Schedule Of Cost Of Goods Sold

A schedule that contains three elements of product costs—direct materials, direct labor, and manufacturing overhead—and that summarizes the portions of those costs that remain in ending Finished Goods inventory and that are transferred out of Finished Goods into Cost of Goods Sold.

Work In Process

Inventory items that are in the production process but not yet completed; often abbreviated as WIP.

Manufacturing Overhead Cost

Manufacturing overhead cost includes all indirect factory-related expenses incurred during the production process, such as maintenance, utilities, and quality control.