Naven Knows That He Needs to Ask a Series of Questions

question 91

Multiple Choice

Naven knows that he needs to ask a series of questions early in his sales presentation,but he also knows that he

• A) should take control of the conversation.
• B) should ask questions only if he already knows the answers.
• C) needs to first determine whether the customer is an order getter or order taker.
• D) needs to listen carefully to the answers.
• E) should follow a strict structure with his questions.

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Definitions:

Lax Confidentiality

A condition where confidentiality measures are insufficiently stringent, potentially allowing unauthorized access to sensitive information.

Parent Teachers Association

An organization that brings together parents and teachers to collaborate on school activities, student well-being, and educational improvements.

State Board

An administrative body within a government tasked with regulating and overseeing a specified professional field or area of activity.

FEMA

The Federal Emergency Management Agency, a United States government agency tasked with responding to and mitigating large-scale emergencies and disasters.