All of the Following Are Service Quality Dimensions Related to Follow-Up

question 85

Multiple Choice

All of the following are service quality dimensions related to follow-up except

• A) ethics.
• B) reliability.
• C) tangibles.
• D) responsiveness.
• E) empathy.

---

Definitions:

Neural Prewiring

The pre-established network of neurons in the brain, responsible for innate abilities and predispositions.

Grammar

The set of structural rules governing the composition of phrases, clauses, and words in any given natural language.

Deep Structure

The underlying meaning of a sentence.

Morphemes

The smallest grammatical units in a language that have semantic meaning, including roots, prefixes, and suffixes.