Which of the Following Is Not One of the Five

question 12

Multiple Choice

Which of the following is not one of the five dimensions used by consumers to determine overall service quality?

• A) assurance
• B) reliability
• C) acceptability
• D) responsiveness
• E) empathy

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Definitions:

Lower Socio-Economic Classes

A demographic grouping based on a combination of income, education, and occupation, typically associated with lower access to resources and opportunities.

Suburban Families

Families living in suburban areas, which are residential areas located on the outskirts of cities or large towns.

Higher Rates

Refers to an increase in the frequency, proportion, or amount of a given variable or condition over a specified period.

Emotional Problems

Difficulties in managing emotions, which can lead to distress and affect an individual's daily functioning.