Students Regularly Seek Out Professor Guillory to Advise Them

question 15

Multiple Choice

Students regularly seek out Professor Guillory to advise them.She has an exceptional manner,and students are confident in her and trust her advice.For these students,__________ is the most important of the five service quality dimensions.

• A) assurance
• B) reliability
• C) tangibles
• D) responsiveness
• E) empathy

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Definitions:

Formal Teams

Groups officially designated and structured within an organization to fulfill specific tasks, goals, or responsibilities.

Core Values

Underlying beliefs shared by members of the organisation that influence their behaviour.

Working Relationships

Interactions and connections between colleagues within a workplace that are based on the organizational context, which may influence collaboration, communication, and overall workplace atmosphere.