Services Marketing Managers Have Learned That More Employees Will Support

question 71

Multiple Choice

Services marketing managers have learned that more employees will support a quality-oriented process if

• A)they are involved in setting the goals.
• B)perishable services are replaced with tangible services.
• C)they are required to diverge from existing standards.
• D)customers are responsible for setting service quality standards.
• E)the process involves both part-time and full-time employees.

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Definitions:

Partnership Agreement

A legal document outlining the terms, rights, and responsibilities of partners within a business partnership.

Sole Proprietorships

A business owned and operated by one individual, where there is no legal distinction between the owner and the business entity.

United States

A federal republic in North America comprising 50 states, known for its significant influence in global economic, political, and cultural matters.

Twenty Million

The numerical figure 20,000,000.