Using Technology and ________ Are Two Ways a Delivery Gap

question 10

Multiple Choice

Using technology and ________ are two ways a delivery gap can be reduced in size.

• A)empowering employees
• B)variability analysis
• C)voice-of-customer analysis
• D)zone of tolerance analysis
• E)public relations

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Definitions:

Circadian Rhythm

A cycle of bodily rhythm that occurs over a 24-hour period.

Infradian

Pertaining to biological rhythms with a frequency of less than one cycle in 24 hours, such as menstrual cycles.

Altered State

A condition of significant deviation from one’s normal mental or physical state, due to influences like meditation, drugs, or hypnosis.

Consciousness

The state of being aware of and able to think about one's environment, thoughts, feelings, and sensations.