The Service Dimension Called ________ Refers to the Ability of the Firm's

question 62

Multiple Choice

The service dimension called ________ refers to the ability of the firm's employees to convey trust and confidence.

• A)assurance
• B)reliability
• C)responsiveness
• D)empathy
• E)tangibles

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Definitions:

Direct Labor Workers

Employees who are directly involved in the production of goods, their wages are considered direct labor costs.

Denominator Level

The base or reference level used in various accounting or financial ratios, indicating the scale or volume for allocation or comparison.

Budget Variance

Budget variance is the difference between the budgeted or planned financial activity and the actual financial performance.

Fixed Manufacturing Overhead

Costs associated with production that do not change with the level of output, such as rent, salaries, and equipment depreciation.