Which of the Following Is Not a Recommended Strategy for Service

question 145

Multiple Choice

Which of the following is not a recommended strategy for service recovery?

• A) listening to the customer
• B) finding a fair solution
• C) resolving problems quickly
• D) silencing an irate customer before the individual makes any angry outbursts
• E) following procedural fairness when solving problems

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Definitions:

Communication Styles

The various ways in which individuals express themselves and interpret messages from others, influenced by cultural, personal, and situational factors.

Conflict Resolution

The process of resolving disagreements or disputes through effective communication, negotiation, or other methods to achieve a peaceful solution.

Constructive Criticism

Feedback provided in a helpful and non-detrimental way, aiming to improve performance or outcomes.

Inner World

The private realm of an individual's thoughts, feelings, and emotions.