If a Firm Adopts a CRM Business Philosophy, It Most

question 45

Multiple Choice

If a firm adopts a CRM business philosophy, it most likely has a(n) ________ orientation with its customers.

• A)transactional
• B)external
• C)relational
• D)internal
• E)divisional

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Definitions:

Batches

Batches refer to a specific quantity of material or products processed or produced at one time in a manufacturing or production process.

Activity Rates

Ratios used to allocate costs to products or services based on the amount of activity consumed by each.

Activity-Based Costing

A pricing technique that allocates expenses to goods or services according to the tasks and materials involved in their creation.

Activity Cost Pools

A costing method that groups all the costs associated with a specific activity, allowing more accurate allocation of costs to products or services.