Wal-Mart Replaced Some Checkout Lanes with Self-Checkout

question 9

Multiple Choice

Wal-Mart replaced some checkout lanes with self-checkout.Customers with full carts waiting in line for full checkout may complain that ____ is not a dimension of quality that is a priority for Wal-Mart.

• A)features
• B)aesthetics
• C)reliability
• D)durability
• E)serviceability

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Definitions:

Sexual Harassment

Inappropriate sexual proposals, pleas for sexual benefits, and different types of sexual harassment through words or actions.

Job Satisfaction

The level of contentment individuals feel about their work, which can influence their motivation, performance, and overall well-being.

Lower Commitment

The reduced level of dedication or loyalty towards an organization, task, or relationship.

Negative Side Effect

Unintended and harmful outcomes that occur as a result of an action, procedure, or medication, despite the primary intentions being beneficial.