All of the Following Are Specific Factors That Can Be

question 17

Multiple Choice

All of the following are specific factors that can be used to assess or evaluate quality EXCEPT

• A)reliability.
• B)serviceability.
• C)features.
• D)durability.
• E)All of these can be used to assess quality.

---

Definitions:

Offering Sympathy

The act of expressing understanding, compassion, or sorrow for someone else's suffering or misfortune.

Impersonal Constructions

Sentences or phrases that do not specify the person acting, focusing instead on the action or it being acted upon.

Critical Information

Vital data or facts necessary for understanding a situation or for making decisions.

You-attitude

A communication approach that focuses on the needs, interests, and perspectives of the audience, rather than the speaker's.