While the Customer Service Trainer Is Lecturing to the Group,Paul

question 75

Multiple Choice

While the customer service trainer is lecturing to the group,Paul is staring out the window,daydreaming.Which type of barrier to communication does this represent?

• A)Semantics
• B)Noise
• C)Predisposition
• D)Poor listening
• E)None of these.

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Definitions:

Expert Pool

A group or collection of individuals with specialized knowledge or expertise in particular areas who can be consulted for advice or information.

Simple Maze

A straightforward puzzle or labyrinth designed with a clear pathway from start to finish, often used in psychological experiments to study learning and memory.

Collective Hike

A group activity involving walking in the countryside or wilderness, undertaken as a collaborative effort.

Zajonc's Drive

A theory proposing that the mere presence of others enhances individual performance on simple or well-learned tasks but hinders performance on complex or new tasks.