What Is Total Quality Management (TQM)? What Are the Steps

question 28

Essay

What is total quality management (TQM)? What are the steps that should be part of any TQM program?
A.V.Feigenbaum.This philosophy was widely adopted,first by Japanese companies and then American companies during the 1980s and early 1990s.Deming identified a number of steps that should be part of any TQM program.He argued that management should embrace the philosophy that mistakes,defects,and poor-quality materials are not acceptable and should be eliminated.He suggested that the quality of supervision should be improved by allowing more time for supervisors to work with employees and by providing them with the tools they need to do the job.Deming recommended that management should create an environment in which employees will not fear reporting problems or recommending improvements.He believed that work standards should not only be defined as numbers or quotas,but should also include some notion of quality to promote the production of defect-free output.He argued that management has the responsibility to train employees in new skills to keep pace with changes in the workplace.In addition,he believed that achieving better quality requires the commitment of everyone in the company.

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