Examlex
Discuss the role played by ISO 9000 certification in improving product quality.
Transformational Change
A profound or radical change that fundamentally alters the culture, values, and operations of an organization.
Top-Down Approach
A management style or approach where decision-making and direction come from the top levels of leadership and flow downward through an organization.
Complacency
A state of self-satisfaction, often accompanied by unawareness of actual dangers or deficiencies, leading to a lack of motivation to improve.
Innate Characteristics
Natural or inborn traits and qualities that are not acquired or learned.
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