Which of the Following Is Not a Problem Definition Tool

question 27

Multiple Choice

Which of the following is not a problem definition tool from the operations consulting tool kit?

• A)Customer surveys
• B)Computer simulation
• C)Gap analysis
• D)Issue trees
• E)Five forces model

---

Definitions:

Goal-Setting Theory

A theory suggesting that setting specific, challenging goals, with appropriate feedback, leads to higher performance.

ERG Theory

A theory of human motivation that categorizes needs into three groups: Existence, Relatedness, and Growth.

Two-Factor Theory

A theory by Frederick Herzberg that identifies motivation and hygiene factors as key to employee satisfaction and performance.

Work Outcomes

The results or outputs generated from the efforts and activities of employees or teams within an organization.