Which of the Following Is a Suggestion for Managing Queues

question 1

Multiple Choice

Which of the following is a suggestion for managing queues that is mentioned in the textbook?

• A) Put up a serpentine lane to keep people from jumping ahead in line.
• B) Use humor to defuse a potentially irritating situation.
• C) Segment the customers.
• D) Assure customers that the wait is fair, and inform them of the queue discipline.
• E) Tell people in the queue that each will be served as soon as possible.

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Definitions:

Proximate Cause

A legal concept that connects an individual's actions to the resulting harm or damage, indicating a direct link between the cause and effect.

Wrongful Act

An action that is illegal or immoral, or infringes on someone's rights.

Defamation

The act of making false statements about someone that harm their reputation.

Privilege

In tort law, the ability to act contrary to another person’s right without that person’s having legal redress for such acts. Privilege may be raised as a defense to defamation.