Which of the Following Is a Suggestion for Managing Queues

question 12

Multiple Choice

Which of the following is a suggestion for managing queues presented in the textbook?

• A) Train your servers to be friendly.
• B) Tell customers that the line should encourage them to come during slack periods.
• C) Give each customer a number.
• D) Periodically close the service channel to temporarily disperse the line.
• E) Use humor to defuse a potentially irritating situation.

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Definitions:

Feelings

Emotional states or reactions that are subjective and experienced internally by individuals.

Personal Control

The power people perceive they have over their destinies.

Responsible

Having an obligation to do something, or having control over or care for someone, as part of one’s job or role.

Life Events

Significant occurrences in an individual's life, which can include milestones, transitions, or any event having a major impact on one's personal development.