Which of the Following Is Not a Suggestion for Managing

question 50

Multiple Choice

Which of the following is not a suggestion for managing queues presented in the textbook?

• A) Train your servers to be friendly.
• B) Segment the customers.
• C) Determine an acceptable waiting time for your customers.
• D) Inform your customers of what to expect.
• E) Encourage customers to come during slack periods.

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Definitions:

Expert Power

The influence one possesses as a result of one's expertise, skills, or knowledge.

Substitutable

The concept that one item or service can be replaced by another with similar function or utility.

First-line Supervisors

Managers or supervisors who are at the lowest level of an organization's hierarchy and have direct oversight of non-managerial employees.

Lack of Discretion

The absence of autonomy or freedom in making decisions or acting in certain situations.