When Recovering from a Defective Service Encounter, Poor Treatment from a Server

question 71

True/False

When recovering from a defective service encounter, poor treatment from a server calls for an apology.

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Definitions:

Detail Section

A specific area in reporting or forms design software, used to display the main body of information or individual records in detail.

Split Form

In database software, a form that combines a datasheet and a form view, allowing users to see form details and datasheet listings simultaneously.

Datasheet View

A way of viewing data in a table format in database applications, where data is displayed in rows and columns.

Form Layout View

A mode in database applications that allows for the designing or modification of the layout of forms for data entry and presentation.