Which of the Following Is Not Part of "The Service

question 47

Multiple Choice

Which of the following is not part of "the service triangle"?

• A) Employees
• B) Support systems
• C) Customers
• D) Service strategy
• E) Service encounter

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Definitions:

Egocentrism

The inability to differentiate between one's own perspective and someone else's perspective.

Self-Centered Arrogance

An attitude of excessive pride centered around one's own needs, desires, and importance, often at the expense of others.

Pleasure

The sensation of happiness, enjoyment, or satisfaction derived from an experience.

Perspective

A particular attitude towards or way of regarding something; a point of view.