Which of the Following Is Not a Major Factor Distinguishing

question 21

Multiple Choice

Which of the following is not a major factor distinguishing service design and development from manufacturing design and development?

• A)The process and product must be developed at the same time
• B)Many service organizations can change their service offerings virtually overnight
• C)Many parts of the service package are often defined by the training that individuals receive before they become part of the service organization
• D)The service package,rather than a definable good is the output of the development process
• E)Service operations can be protected by patents,manufacturing operations can not

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Definitions:

Emotion-regulation Capability

The ability of an individual to effectively manage and respond to an emotional experience.

Display Rules

Culturally based guidelines that dictate how emotions should be expressed and when and where their expression is appropriate.

Motivation

The psychological process that gives behavior purpose and direction.

Biology

The systematic examination of living beings and life itself, focusing on their formation, operation, development, evolutionary history, and spatial spread.