In the Service-System Design Matrix, a Face-To-Face Loose Specs Service

question 58

Multiple Choice

In the service-system design matrix, a face-to-face loose specs service encounter is expected to have which of the following?

• A)Low sales opportunity
• B)Low production efficiency
• C)High production efficiency
• D)Low degree of customer/server contact
• E)None of the above

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Definitions:

Licensed Taxicabs

Authorized taxi services that have obtained the necessary permits and licenses from the government to operate legally.

New York City

A major city in the United States, known for its significant cultural, financial, and media influence globally.

Demand Curve

An illustrated chart that displays the connection between a product's price and the amount consumers want to buy.

Quota

Trade limitations set by the government which restrict the amount or fiscal value of products that can be brought in or sent out over a certain period.