Which of the Following Is Not a Strategic Use of the Service-System

question 42

Multiple Choice

Which of the following is not a strategic use of the service-system design matrix?

• A) Enabling systematic integration of operations and marketing strategy
• B) Design of the service package
• C) Comparing how other firms deliver specific services
• D) Indicating evolutionary or life cycle changes that might be in order as the firm grows
• E) Clarifying exactly which combination of service delivery the firm is in fact providing

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Definitions:

Operating Efficiencies

The capability of a firm to maximize outputs from given inputs, thereby minimizing its costs.

Competitive Advantage

The attributes or capabilities that allow an organization to outperform its competitors, typically leading to greater market share or profitability.

Technology

The application of scientific knowledge for practical purposes, particularly in industry, to create tools, systems, or methods that solve problems or facilitate processes.

Competitive Advantage

An edge that a company has over its competitors, enabling it to generate greater sales or margins and/or retain more customers.