Which of the Following Approaches to Service Design Is Characterized

question 13

Multiple Choice

Which of the following approaches to service design is characterized by having the customer take a greater role in the production of the service?

• A) Production-line approach
• B) Personal-attention approach
• C) Quality approach
• D) Do-it-yourself approach
• E) Self service approach

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Definitions:

Specific Industry

A distinct sector of the economy focused on a particular category of products or services.

Ratification

The formal approval of an agreement or act, making it officially valid.

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Senate

The Senate is one of the two chambers of the United States Congress, responsible for making and passing federal laws, consisting of two senators from each state.