Which of the Following Quality Gurus Believed That Companies Should

question 35

Multiple Choice

Which of the following quality gurus believed that companies should strive for zero defects and that quality was,in a sense,free since quality improvement programs invariably paid for themselves?

• A)Juran
• B)Deming
• C)Baldrige
• D)Crosby

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Definitions:

Collectivistic Cultures

Societies that emphasize the needs and goals of the group over the individual, often prioritizing harmony, interdependence, and cooperation.

Chronic Disease

A long-lasting condition that can be controlled but not cured.

Procedural Knowledge

What a person knows but cannot really talk about; sometimes called knowing how.

Cognitive Psychology

The branch of psychology that studies mental processes including how people think, perceive, remember, and learn.